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Terms & Conditions

Terms & Conditions

Terms of website use

Please read these terms of use carefully before you start to use www.missyempire.com. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance on information posted & disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Information about us

Service availability

Accessing our site

Your Status

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must NOT modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must NOT use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must NOT use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms, which might otherwise be implied by statute, common law or the law of equity.
• We will not be liabile for any direct, indirect or consequential loss or damage incurred by any user in connection with our site and product(s) or in connection with the use, inability to use, or results of the use of our site and product(s), any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Jurisdiction and applicable law

Trade marks

Delivery

Our delivery times are based on the availability of item(s), normal processing, and delivery companies. During busy periods such as Christmas, we cannot always guarantee that these delivery timescales will be met. Deliveries may be delayed due to circumstances out of our control such as postal issues.

Please note due to the Covid-19 pandemic, there will be delays in delivery in particular for international orders. If the tracking is not active, we will request customers to wait for 21 days from the day of dispatch before our couriers can deem a parcel lost in transit.

You must supply us with the complete and correct shipping address when placing your order. We cannot guarantee your shipping address can be changed once your order has been dispatched. We will not be held liable if your parcel(s) is delivered to an incorrect address or returned to us due to you supplying an incomplete or incorrect address.

Cancellation and Returns

You have the right to cancel your contract with us and return your item(s) by post within 28 calendar days from the day you receive your order. This right does not apply to items that cannot be returned for hygiene reasons.

You may gain a full refund if the order is returned within 14 days of receiving it. If the item(s) is returned after 14 days but no longer than the 28th day, then store credit will be issued (store credit expire after 12 months).

If you have not received a dispatch email after placing your order, you can contact our customer service team and request the order to be cancelled. If the order has been dispatched, your order cannot be cancelled by the customer service team. You will have to return the items to us and be responsible for the cost of returning the item(s) using a courier or other postal method.

If you change your mind and return your item(s) we will deduct £2.49 to cover the cost of the return label used to return your item(s) to us (only applicable for UK orders). The shipping and handling fee for the delivery of your order will only be refunded if all items from the order are returned. If all items are not returned, then the shipping and handling fee is non-refundable.

Tik Tok Return and Refunds

As per Tik Tok’s Terms and Conditions, refunds can only be action via the Tik Tok app. If you have purchased your order via the Tik Tok app and wish to return your item(s), you MUST raise a return and return request with 6 CALENDAR DAYS of receiving your order. This can only be actioned on Tik Tok app. please do NOT contact Missy Empire customer service first, please raise the request on Tik Tok first, then contact customers service if you require further assistance.

One you have raised the return/refund, you must then ship back the item to the seller within 14 calendar days.

IMPORTANT

If you do not raise a return/refund via the Tik Tok app and send your item(s) back, we will not be able to issue the refund and your item(s) will be refunded as STORE CREDIT only.

Please note, we will not be held responsible if the refund cannot be issued due to failure to raise the return/refund on the Tik Tok app within 6 calendar days of receiving the order.

Claims & Disputes

If you do not receive your item(s) within 10 days of the date on which the item(s) were dispatched to you, we shall have no liability for the undelivered goods unless you notify us in writing within 20 days of the date on which the goods were dispatched to you. We shall be entitled to make such investigations as we deem necessary to satisfy ourselves of the validity of any such claim and will liaise with the relevant couriers to confirm if non-delivery or disputed delivery has occurred.

Variations

Promotion codes terms and conditions

Official MISSYEMPIRE promo codes entitles you to an offer on your online order from www.missyempire.com. To utilize your promo code, enter it at the basket or checkout page in promo code section.
Please note, promo codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offers, unless stated all coupon codes are valid for clothing only and exclude Beauty, sales and Accessories. All promotion codes remain the property of www.missyempire.com cannot be transferable or be valid as gift cards or gift vouchers. There is NO cash alternative. Promo codes and related offers are not open too employees of www.missyempire.com and.Missy Empire reserves the right to withdraw, refuse or restrict any order at any time without giving notice.
Promo codes are only valid on www.missyempire.com for payments made by residents of the United Kingdom, Ireland, Europe, USA, Canada and Australia,
When receivng a free gift with your purchase, if your item purchased is returned you will be charged for the free gift at the current RRP as stated on the website. You wll not be able to send your gift with your purchase back for an exchange or a refund (in simple terms: the gift is free provided you keep your purchase, the gift cannot be refunded or exchanged).