Terms of service
TERMS & CONDITIONS
Last updated: 26/02/2026
Website: https://www.missyempire.com
Company Name: MOLLY STUDIO LTD
Company Number: 17013326
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: Help@Missyempire.com
1. About Us
This website is operated by MOLLY STUDIO LTD trading as Missy Empire. When we refer to “we”, “us” or “our”, we mean Missy Empire. When we refer to “you” or “your”, we mean the user or customer of our website.
By accessing, browsing or placing an order on our website, you agree to be bound by these Terms & Conditions.
2. Eligibility
To place an order with us, you must:
1. About Us
This website is operated by MOLLY STUDIO LTD trading as Missy Empire. When we refer to “we”, “us” or “our”, we mean Missy Empire. When we refer to “you” or “your”, we mean the user or customer of our website.
By accessing, browsing or placing an order on our website, you agree to be bound by these Terms & Conditions.
2. Eligibility
To place an order with us, you must:
- Be at least 18 years old
- Provide accurate and complete information
- Use a valid payment method
We reserve the right to refuse or cancel orders where these conditions are not met.
3. Products & Availability
All products are subject to availability.
We make every effort to ensure product descriptions, imagery and pricing are accurate. However:
3. Products & Availability
All products are subject to availability.
We make every effort to ensure product descriptions, imagery and pricing are accurate. However:
- Colours may vary depending on your screen settings
- Measurements may vary slightly
- Packaging may differ from images shown
We reserve the right to withdraw products or limit quantities at any time without notice.
4. Pricing
All prices are displayed in GBP (£) and include VAT where applicable.
We reserve the right to amend prices at any time. However, the price you pay will be the price displayed at checkout at the time of purchase.
If an obvious pricing error occurs, we reserve the right to cancel the order and issue a full refund.
5. Payment
Payment must be received in full before dispatch.
We accept payment via the methods displayed at checkout. All transactions are subject to authorisation and fraud checks.
If payment is declined or flagged, we reserve the right to cancel the order.
6. Order Acceptance
After placing an order, you will receive an email confirming receipt. This does not constitute acceptance of your order.
A contract is formed only when your order has been dispatched.
We reserve the right to cancel any order due to:
4. Pricing
All prices are displayed in GBP (£) and include VAT where applicable.
We reserve the right to amend prices at any time. However, the price you pay will be the price displayed at checkout at the time of purchase.
If an obvious pricing error occurs, we reserve the right to cancel the order and issue a full refund.
5. Payment
Payment must be received in full before dispatch.
We accept payment via the methods displayed at checkout. All transactions are subject to authorisation and fraud checks.
If payment is declined or flagged, we reserve the right to cancel the order.
6. Order Acceptance
After placing an order, you will receive an email confirming receipt. This does not constitute acceptance of your order.
A contract is formed only when your order has been dispatched.
We reserve the right to cancel any order due to:
- Stock unavailability
- Payment issues
- Suspected fraudulent activity
- Pricing errors
If cancelled, a full refund will be issued.
7. Delivery
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by:
7. Delivery
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by:
- Courier issues
- Customs clearance
- Incorrect delivery information provided by you
Risk in the goods passes to you upon delivery.
If a parcel is returned due to failed delivery attempts or incorrect address details, we may charge redelivery fees.
8. International Orders
For orders delivered outside the UK:
If a parcel is returned due to failed delivery attempts or incorrect address details, we may charge redelivery fees.
8. International Orders
For orders delivered outside the UK:
- Customs duties, taxes and import charges may apply
- These charges are the responsibility of the customer
- We are not liable for customs delays
Failure to pay customs fees may result in the parcel being returned or destroyed. Refunds will exclude any shipping or customs charges incurred.
9. Returns & Refunds
Your statutory rights under the Consumer Contracts Regulations 2013 remain unaffected.
You have 14 days from receiving your order to notify us of your intention to return.
Returned items must:
9. Returns & Refunds
Your statutory rights under the Consumer Contracts Regulations 2013 remain unaffected.
You have 14 days from receiving your order to notify us of your intention to return.
Returned items must:
- Be unworn
- Be in original condition
- Have all tags attached
- Be free from makeup, fake tan, perfume or damage
We reserve the right to refuse returns that do not meet these standards.
Refunds will be processed to the original payment method within 14 days of receiving and inspecting the return.
Original delivery costs are non-refundable unless the item is faulty.
For hygiene reasons, certain items such as underwear, swimwear (if hygiene seal removed) and pierced jewellery may not be eligible for return.
10. Faulty or Incorrect Items
If you receive a faulty or incorrect item, you must contact us within 48 hours of delivery.
Photographic evidence may be required.
If confirmed faulty, we will offer:
Refunds will be processed to the original payment method within 14 days of receiving and inspecting the return.
Original delivery costs are non-refundable unless the item is faulty.
For hygiene reasons, certain items such as underwear, swimwear (if hygiene seal removed) and pierced jewellery may not be eligible for return.
10. Faulty or Incorrect Items
If you receive a faulty or incorrect item, you must contact us within 48 hours of delivery.
Photographic evidence may be required.
If confirmed faulty, we will offer:
- A replacement (subject to availability), or
- A full refund
This does not affect your statutory rights under the Consumer Rights Act 2015.
11. Promotions & Discount Codes
Promotions and discount codes:
11. Promotions & Discount Codes
Promotions and discount codes:
- Must be entered at checkout
- Cannot be applied retrospectively
- May exclude selected products
- Cannot be combined unless explicitly stated
We reserve the right to withdraw or amend promotions at any time.
Where misuse or abuse is suspected, we reserve the right to cancel the order.
12. Gift Cards
Gift cards:
Where misuse or abuse is suspected, we reserve the right to cancel the order.
12. Gift Cards
Gift cards:
- Are non-refundable
- Cannot be exchanged for cash
- Must be used before their expiry date
We are not responsible for lost or stolen gift cards.
13. Intellectual Property
All content on this website, including images, branding, graphics, logos and text, is owned by or licensed to MOLLY STUDIO LTD.
You may not reproduce, copy, distribute or exploit any content without prior written permission.
14. Website Use
You agree not to:
13. Intellectual Property
All content on this website, including images, branding, graphics, logos and text, is owned by or licensed to MOLLY STUDIO LTD.
You may not reproduce, copy, distribute or exploit any content without prior written permission.
14. Website Use
You agree not to:
- Use this website for unlawful purposes
- Introduce malicious software
- Attempt unauthorised access to our systems
We reserve the right to suspend or restrict access if misuse is suspected.
15. Limitation of Liability
Nothing in these Terms excludes liability for:
15. Limitation of Liability
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot legally be excluded
To the fullest extent permitted by law, we shall not be liable for:
- Indirect or consequential loss
- Loss of profit, revenue or opportunity
Our total liability shall not exceed the purchase price of the goods in question.
16. Privacy & Data Protection
We process personal data in accordance with UK data protection laws.
Please refer to our Privacy Policy for full details on how we collect, use and store your information.
17. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:
16. Privacy & Data Protection
We process personal data in accordance with UK data protection laws.
Please refer to our Privacy Policy for full details on how we collect, use and store your information.
17. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Industrial disputes
- Government action
- Supply chain disruption
18. Changes to These Terms
We reserve the right to amend these Terms & Conditions at any time.
The version published on our website at the time of your purchase will apply.
19. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms & Conditions at any time.
The version published on our website at the time of your purchase will apply.
19. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.